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Terms That Govern Your Account on DK33 Roma

These terms set out the rules for using your DK33 Roma account, including how deposits via bKash, Nagad, and Rocket are handled, what counts as acceptable use, and what happens if something goes wrong.

Account Eligibility RulesbKash, Nagad, Rocket Payment TermsFair Use PolicyAccount Suspension ConditionsJurisdiction Applies
DK33 Roma Terms That Govern Your Account on DK33 Roma
TERMS HELP CHANNELS

Reach Us About Your Terms Question

If something in these terms is unclear — whether it's about your account status, a payment dispute via bKash or Nagad, or a question about eligibility in your region — our support team can walk you through it. You don't need to interpret legal language on your own; that's what we're here for. Reach out through any of the channels below and a member of the team will respond with a straight answer.

Team online

Live Chat

Open the chat window from your account dashboard. It connects you directly to the support team for questions about your account terms, wallet activity, or access issues.

Email Support

Send your query to our support address from the email linked to your account. We match your message to your account record and respond with details specific to your situation.

Mobile Help

Access support directly from your mobile browser or app. If you're using bKash or Rocket and have a transaction question tied to these terms, mobile chat gets you the fastest response.

HOW WE HANDLE THIS

Account Security and Policy Commitments

Our approach to account data and security is straightforward: we hold the minimum information needed to run your account, verify your wallet, and process transactions. We don't sell your data and we don't share it with third parties outside of what's needed to process bKash, Nagad, or Rocket payments through their respective APIs. Your account PIN and OTP flow are handled on your end — we never ask for them through support.

Data We Hold We store your registration details, transaction history, and contact information. This lets us verify your wallet, process withdrawals, and respond to account queries accurately.
Account Security Two-factor verification is available on your account. We strongly recommend enabling it, especially if you use your account on shared mobile devices or public networks.
Retention Period We keep account records for as long as your account is active and for a period after closure, in line with standard financial record requirements. You can request a summary of what we hold.
Requesting Changes To update personal details or request data removal, contact support with your account ID. We process these requests within a reasonable period and confirm once complete.

Common Questions About These Terms

These are the questions we see most often from people reading through the terms for the first time. If your question isn't here, live chat will get you a direct answer.

These terms apply to anyone who creates and uses an account on DK33 Roma. They cover all activity on the platform, including deposits via bKash, Nagad, and Rocket, game sessions, and support interactions.

Depending on the nature of the breach, we may suspend your account pending review, restrict withdrawals, or close the account permanently. You'll be contacted through your registered details before any permanent action.

No. Your wallet must be registered in your own name and match the details on your DK33 Roma account. Third-party wallet deposits are a terms violation and may result in the transaction being reversed and your account reviewed.

Eligibility depends on your local law. We don't publish a country-by-country list because regulations change. If you're in Dhaka or Chittagong, check the terms page for the most current eligibility note, or ask support directly.

Contact support with your account ID and a description of the decision you're disputing. We review these cases and respond with a clear explanation of the outcome and any available next steps.

We update terms when our policies or applicable rules require it. The updated version and effective date are posted on this page. If you continue using your account after that date, that counts as acceptance.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.