Reference

Legal Terms That Cover Your Account on DK33 Roma

Using DK33 Roma — whether you deposit via bKash, Nagad or Rocket, or simply browse the lobby — means these terms apply to you. Access to the platform depends on your local law and eligible regions, so read through before you open an account.

Account TermsPrivacy PolicyJurisdiction & EligibilityData RetentionContact Rights
DK33 Roma Legal Terms That Cover Your Account on DK33 Roma
REACH OUR TEAM

How to Contact Us About Legal or Account Matters

If you have a question about these terms, want to request a copy of your data, or need to flag a policy concern, our support team is the right starting point. You can reach us through live chat, email or your account message centre — whichever suits your device. Players in Dhaka and Chittagong typically use live chat for faster responses during active hours.

Live Chat Open the chat icon from any page while logged in. Available during staffed hours; the fastest path for account and payment queries.
Email Support Write to our support address for formal requests — data access, account closure or policy disputes. Include your registered account ID.
Account Message Centre Log in and use the message centre for ongoing threads. Useful for following up on a withdrawal query or a previous support ticket.
HOW WE HANDLE DATA

Security, Retention and Your Account Rights

Your account data — including wallet details linked to bKash, Nagad or Rocket — is stored with encryption in transit and at rest. We do not sell your personal data to third parties. You have the right to request what we hold on you, ask for corrections, and in applicable circumstances request deletion. Cookie data from your sessions is used to keep you logged in and to serve the lobby correctly on mobile; you can manage cookie preferences from your browser settings at any time.

Data Encryption

All account and payment data moves over SSL. Wallet verification details for bKash, Nagad and Rocket are stored in encrypted form and never exposed in plain text.

Retention Period

We keep account records for as long as your account is active and for a period after closure as required by our operating obligations. You may request a summary at any time.

Cookie Policy

Session cookies keep your lobby state intact across page loads. Analytics cookies are anonymised. You can clear or block cookies in your browser without losing your account access.

Your Rights

You can request access to your personal data, ask us to correct inaccuracies, or raise a deletion request via email or the account message centre. We respond within a reasonable timeframe.

Common Legal and Account Policy Questions

These are the questions we hear most often about how the terms apply to your account and data.

Access depends on your local law and whether your region qualifies. These terms apply to any account opened on DK33 Roma, but eligibility to use the platform is governed by the laws of your location.

Email our support team from your registered address and include your account ID. We will confirm receipt and send your data summary within a reasonable period as outlined in our policy.

We log transaction references, amounts and wallet verification status. We do not store your full bKash or Nagad PIN or account password — only the reference needed to match your deposit or withdrawal.

Yes. Send a deletion request via email or the account message centre. We will confirm what can be removed and what must be retained under our operating obligations before proceeding.

Account records are retained for a period after closure as required by our obligations. After that window, personal data is removed from active systems. You can ask for a timeline when you submit your closure request.

Contact our support team first via live chat or email. If the issue is not resolved to your satisfaction, you may escalate to the relevant authority in your eligible jurisdiction as permitted by local law.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.